Frequently Asked Questions
1. How to place an order?
Please inform us of the model and quantity you require. We will furnish the order details for your confirmation. Once payment is arranged, we will deliver the goods within the stipulated time.
2. What is the delivery time and MOQ?
Stock orders are typically processed within 3-7 days. OEM orders require 20-30 days. For items in stock, the MOQ starts from 1 piece; for customized orders, it follows factory standards.
3. What is your after-sales service policy?
We offer an 18-month warranty. If any defects are found, please provide photos or videos. We will provide replacement parts free of charge in your next order to ensure quality satisfaction.
4. Do you provide samples for testing?
Yes, we provide sample services so you can test our product quality and service before committing to larger orders.
5. Do you offer customization services?
Yes, we accept samples and drawings for product customization. We can also customize labels, packaging, and branding according to your specific requirements.
6. What are the payment and transportation methods?
We accept T/T, Visa, MasterCard, and Online Bank Payments. Shipping is available via DHL, UPS, EMS, FedEx, Air freight, and Sea freight.