Q1: Do you provide samples? What does it cost?
A: We offer complimentary samples for most items, with shipping costs as the only requirement. Enjoy a swift lead time of 3-7 days.
Q2: What payment methods and MOQ are accepted?
A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our MOQ is 50 units for bulk purchases, with no MOQ for samples.
Q3: How do you ensure product quality before shipping?
A: We conduct 100% pre-shipment inspections, encompassing material tests (rubber hardness, steel strength) and function tests (load/vibration).
Q4: Can you customize the packing or logo?
A: Absolutely! We offer OEM/ODM services. Customized packing is available for orders of 500+ units, and logo engraving for 1,000+ units.
Q5: What is the production lead time for mass orders?
A: In-stock items take 7-10 days. Customized orders take 15-25 days. We also offer a rush order service (5-7 days) for urgent needs.
Q6: What shipping options are available?
A: We offer express (5-10 days), air (7-15 days), and sea transport (25-45 days) to suit your timeline and budget.